The non-profit association Office du Tourisme de Hastière-sur-Meuse, whose registered office and place of business are at Rue Marcel Lespagne 27, 5540 Hastière-Lavaux in Belgium, is registered with the ECB under number 0409 774 421.

This privacy policy explains how we use the personal information we collect when you visit our website.

Subjects :

  1. What kind of data do we collect?
  2. How do we collect your data?
  3. How do we use your data and how long do we store it?
  4. Marketing
  5. What are your rights in terms of data protection?
  6. What are cookies?
  7. What kind of cookies do we use?
  8. How do we use cookies?
  9. How do you manage your cookies?
  10. Confidentiality policies of other websites
  11. Changes to our privacy policy
  12. How to contact us
  13. How do I contact the appropriate authorities?
  1. What kind of data do we collect?

Our company collects identification data (such as your surname, first name, telephone number, e-mail address, gender, date and place of birth, etc.), technical data (such as your IP address, browser, URL, etc.) and data collected via cookies.

  1. How do we collect your data?

You give your details directly to the Hastière-sur-Meuse Tourist Office. We collect this data when you :

  • register online to reserve a product, service or event,
  • fill in a questionnaire or give your opinion on one of our social networks or by e-mail,
  • use or view our website via your browser’s cookies,
  • enter a competition,
  • ask for information,

In addition, in order to carry out certain tasks, the Hastière-sur-Meuse Tourist Office may require the assistance of other companies (technical maintenance of the website, promotional mailings, etc.). These third-party users will only have access to your personal data to the extent necessary for the performance of their respective duties. Under no circumstances will your personal data be sold, retroceded or passed on to third parties.

  1. How do we use your data and how long do we store it?

The Hastière-sur-Meuse Tourist Office is classified as a body entrusted with missions of public interest as defined in article 38 D of the Walloon Tourism Code.

Your personal data is processed as part of these tasks. Hastière-sur-Meuse Tourist Office may keep your personal data for as long as is necessary for the purposes for which it is to be used, and in particular for the following purposes:

Type of data processing

Data retention period

I. General public

1° Newsletters

To keep you informed via our newsletters containing all the tourist information you need to visit Wallonia

Three years after your last action in response to a request in our newsletter. The person concerned may unsubscribe at any time by clicking on the link provided for this purpose in the selected newsletter e-mail or by simple request.

2° Competition games

To take part in our online competitions (via our external platform, the Websites and our social networks) or offline competitions (on our stands at events such as trade fairs, tourism events, etc.).

For three months from the end of the competition (*)

3° Statistics

To carry out satisfaction surveys, statistics, market research, measure the experience of users of our Sites, our digital tools and any other measure of our performance.

The time required to achieve the objective (*)

4° Tourist information

To respond to requests for information and bookings

For 3 months from the date of application (*)

5° Brochure orders

To download, consult or receive a tourist brochure at home

For 1 year from the date of application (*)

6° Commercial offers

To keep you informed of commercial offers, discounts and promotions from Walloon tourism operators

For 1 year from date of application (*)

7° Booking

To enable you to book (accommodation, leisure activities, etc.) via the regional marketing tool (ORC)

The time required to achieve the objective (*)

II. Tourism professionals

1° Data updates

To update the data of public and private tourism operators concerning their practical information, contact details, prices, facilities, services, etc…

The time required to achieve the objective (*)

2° Feedback

To get feedback from back office users

The time required to achieve the objective (*)

3°Promotional activities

To structure the tourism offering, to create new products, to promote publications, websites and all physical or digital documents relating to tourism products, to organise the distribution of these tourism promotion documents, to carry out promotional actions, particularly as part of our media partnerships.

The time required to achieve the objective (*)

III. General public and tourism professionals

1° Developments

To improve the Services we offer you by informing us of your interests in the functionality, performance and support of our Services.

The time required to achieve the objective (*)

(*) The data subject may request the deletion of his/her data at any time (see point 6).

  1. Marketing

The Hastière-sur-Meuse Tourist Office would like to send you information about its products, services and events and those of its partners, when it thinks they might be of interest to you.

If you have agreed to receive our marketing information, you may choose to unsubscribe at any time.

  1. What are your rights in terms of data protection?

Hastière-sur-Meuse Tourist Office would like you to be aware of your data protection rights. Each user has the right to :

  • request information about the processing of your personal data;
  • access the personal data collected about you;
  • request that your personal data be rectified, completed or corrected in the event of errors;
  • request that personal data be deleted if it is no longer required or if processing is not permitted;
  • refuse to allow your personal data to be used for canvassing purposes or because you are in a special situation;
  • request that the processing of your personal data be restricted in specific cases;
  • ask for your personal data to be returned to you (in a used and machine-readable format) so that you can use it personally or transfer it to another organisation;
  • make a request to have your say when your personal data is processed automatically and the decisions based on this processing significantly affect you. In this case, you can ask for a natural person, and not just a computer, to make the decision, and you can also give your opinion and challenge the decisions taken.

In addition, if the breach of the GDPR has caused you material or non-material damage, you may also lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) or bring a class action.

If you send us a request, we have one month to respond.

  1. What are cookies?

Cookies are text files placed on your computer to collect standard Internet connection information and information about visitor behaviour. When you visit websites, some of your information may be automatically collected via cookies or similar technologies.

For more information : https://www.allaboutcookies.org/

  1. What kind of cookies do we use?

By visiting this site, you grant Hastière-sur-Meuse Tourist Office the right to use the data collected internally for analysis, statistical and tourism promotion purposes.

  1. How do we use cookies?

All data collected by the Hastière-sur-Meuse Tourist Office is processed in accordance with Belgian and European regulations on the protection of personal data, such as :

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as “RGPD” )
  • The Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

The Hastière-sur-Meuse Tourist Office uses cookies in various ways, but always with the aim of improving your experience on our website:

  • by showing you the pages you’ve already seen,
  • by understanding how you arrived on our site and what you were looking for,
  • by adding more information in the future based on the most frequently visited pages,

The Office du Tourisme de Hastière-sur-Meuse may need to disclose your personal data to comply with applicable laws and to satisfy an order or injunction issued by the Courts and Tribunals. Another reason could be to protect and defend its rights or those of users of the Sites.

  1. How do you manage your cookies?

You can set your browser not to accept cookies, and the above website tells you how to delete cookies from your browser. However, in certain cases, some of the functionalities of our website may not function as a result.

  1. Confidentiality policies of other websites

Other websites linked to the Hastière-sur-Meuse Tourist Office website do not have the same privacy policies as this website. So to find out about their privacy policy, you’ll need to go to their website and read their policy.

  1. Changes to our privacy policy

Our company regularly reviews its privacy policy and publishes any updates on this web page. This privacy policy was last updated on 9 January 2019.

  1. How can you contact us?

If you have any queries about the use of your personal data, please contact us at :

  • send an email to info@hastieretourisme.be
  • call us on 082/64.44.34
  • contact us by post : Office du tourisme de Hastière-sur-Meuse, rue Marcel Lespagne 27, 5540 Hastière-Lavaux, Belgique
  1. How do I contact the appropriate authorities?

If you wish to make a complaint or feel that Hastière-sur-Meuse Tourist Office has not addressed your concerns, you can contact a supervisory authority.

In Belgium :

Autorité de Protection des Données

Rue de la Presse 35, 1000 Bruxelles

Tel : +32(0)2 274 48 00 • Fax : +32(0)2 274 48 35




Rue Marcel Lespagne 27
5540 Hastière-Lavaux
+32 (0)82 64 44 34